Remote Support
We provide you the opportunity of a remote support to check your device.
You only need an internet connection for the device, on which the selected shoftware is installed.
What you have to do:
- Choose either remote support by a service employee or by a instrument expert
- Book one hour of online service support
What we will do:
- We will contact you after booking the service unit to arrange an appointment
- We will advise you on which communication channel is best suited for your request
- We try to solve your problem as soon as possible
- We only charge you for the number of hours it actually took to help!
Purchase online service support by a technician...
- Remote support by a LINSEIS technician with professional competence
- Helps when the device is not working properly
- Testing and online calibration using Linseis standard calibration equipment
- Minor software updates and help with basic software settings
- Price per hour
Book now
...or by an application expert:
- Remote support by one of our LINSEIS application experts
- Support is provided by chemists and physicists from our application laboratory
- Advises and assists with application related questions
- Can assist with data evaluation and interpretation
- Price per hour
Book now
